We actually wanted to call the role “Client love, love, lover!” but wasn’t sure if it’d be picked up in the search. :)
But the short story is we are growing and we need to add another person to help support (and love) our clients.
Overview
We are looking for someone who loves helping business owners make good decisions at the right time so they can grow their business.
We’re a close team with a very supportive and fun culture (Stuff -ups are welcome, as long as we learn from them!)
So, if you are looking for a fun but challenging role where you are listening and talking to passionate business owners then this may be the role for you.
About us
We are a business support company (www.globalteams.com.au) that helps businesses grow by getting virtual assistants in the Philippines and South Africa.
We do help business owners by find a great person to assist them, but that’s just the start. It’s really about supporting business owners to delegate well, communicate well, systemise well and build a great team ongoing.
Our clients include consultants, gyms, recruiters, as well as companies in education, IT, finance and property and artificial intelligence (but you don’t have to be an expert in any of these business areas, just be willing to listen and support).
We have a small Australian team, over 100 staff in the Philippines and a small but growing team in South Africa.
Everyone works from home, and although we work hard we also value work/life balance with flexible working conditions.
Work Flow and Scenarios
1. Someone has come to us through a referral or our social media promotion (LinkedIn or Facebook) and is interested in getting a virtual assistant. These meetings would appear in your calendar. (You’ll have your own VA support to help you book and change appointments).
You would chat to them for 15 mins and help them get clear about what we offer and what their needs are. ( We might not be a good match, or they might not be ready yet, and if this is the case the relationship doesn’t go further. And we actually turn down more people than we accept, because, if their business is not ready then it doesn’t work for them - or us!)
If they are ready and keen for our help, you book in an hour call with them to work out what sort of person they need in their business. You manage their expectations (so we can find the best person) then scope out the role and hand it over to the recruitment department. Many small businesses want someone to do admin work - clearing their email and booking appointments, OR someone to promote them on social media.
2. Fast track two weeks, and the recruitment team has worked their magic. The business owner you spoke to now has great candidates. You would sit in on the interview when they chat to the VA and help them make a decision about who they would like working in their team.
3. They then choose the best candidate to support them in their business and officially become a client. You would then hold their hand around how to work effectively with someone who is remote (Including How to delegate effectively and what tools to use).
4. You would continually check in with the client to see if there is any other way we can help them. (Build the relationship and listen so they feel supported). You may also chat to the VA and the client together to help them build their relationship and be a more effective team.
Most of the team is remote and we collaborate on Zoom/ google meet and Slack.
About the role
You are the link between the client and the recruitment team.
You are comfortable talking to clients, virtual assistants and the management team.
We are looking for someone who can grow with the business (we have doubled in size in the last 12 months!) and who isn't afraid to step up to support others and the business. You should also be proactive in terms of continually looking for ways for us to be more effective and streamlined.
About you
You are a self-starter who actually likes chatting to people and is not afraid of people sharing their problems. You actually see it as an opportunity to help them.
Although not a traditional sales person, you’re happy to speak to people who contact us and are exploring whether they want to work for us by getting a VA through us (And happy to manage expectations so we don’t say yes to what we can’t deliver)
You like learning and challenges and you’re a fun person.
As the contact point with the client, you are confident speaking to anybody. You also love improving systems and processes to make things more efficient.
You are an excellent communicator and a quick learner, organised, professional and detail-oriented. You thrive working in a fast-paced environment and are happy to pick up the phone to listen and help people (especially when they’re grumpy or have a problem).
As we are a small team, there is the need to be comfortable wearing many hats and going above and beyond for both the team and our clients. (Support is one of our key values).
As the ideal candidate, you will have:
1. At least 1 year of experience working as an Account Manager or similar
2. Intermediate understanding of small business and willingness to learn about other people’s small businesses
3. Great organisational skills to be able to manage clients and keep to deadlines
4. The ability to create and implement processes and systems
5. Excellent client service skills and attitude
6. Demonstrate stellar writing skills and be a confident speaker - ability to run a meeting
7. Incredible attention to detail
8. Ability to gauge people and read between the lines to help people feel supported and get through what’s really going on for them.
9. An understanding if marketing and its application in small business would be an advantage (as we are often helping clients work with their marketing VA's).
Hours
Full time remote role with a 4am start SA (so that you can support clients during the Australian afternoon).
Wage is 30,000 Rand/month
What you would need to supply:
· High speed, reliable internet
· Fast, reliable computer
· Inverters and batteries etc to accomodate power outages (this is a fully online role so we need you to be able to work when the power is out.
· Fast, reliable computer
· A smile