Audience Operations Manager

The opportunity

As the Audience Operations Manager, you will be a key member of the Operations Team for the APAC region. This role is pivotal in driving operational success and growth by taking full ownership of the region's operational activities. The ideal candidate will lead a dedicated team, analyze performance data, resolve campaign issues, and implement strategic initiatives to enhance overall efficiency and effectiveness.

Location: Australia 

What you'll do

• Analyze quarterly performance data and leverage insights to inform decisions, optimize strategies, and improve operations.
• Act as the primary contact for APAC campaign issues, ensuring timely resolution of pacing, delivery, and quality assurance challenges.
• Provide detailed reports on program status, operational concerns, and recommendations for process improvements to leadership.
• Collaborate across teams to align operational initiatives, enhance processes, and drive regional success.
• Oversee adherence to escalation protocols and ensure consistent issue resolution practices.
• Optimize the tele-verification process with leadership to ensure efficiency and accuracy.
• Oversee a team focused on providing clients with accurate, data-driven lead solutions, emphasizing process efficiency and team development.
• Set clear performance goals, provide feedback, and address challenges to maintain timely, accurate delivery aligned with client needs.
  
  

Who you are

• 2+ years of experience in lead generation operations and team management.
• Skilled collaborator with GTM teams and cross-functional departments.
• Proficient in Google Suite, Salesforce, and quantitative analysis.
• Strong communicator with the ability to influence all organizational levels, including senior leadership.
• Results-driven, self-motivated, highly organized, and detail-oriented.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Compassionate Leave: Support when you need it most with paid compassionate leave.
• Public Holidays: Enjoy all national public holidays to rest and recharge.
• Parental Leave: Paid leave to support new parents during this exciting life stage.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

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Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Australia at hire and must maintain authorization to work in Australia throughout their employment with our company.