Earlier Mental Health Response Clinician - Crisis Team

Company Description

To tatou tikanga | Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Job Description

Are you an experienced registered Mental Health Clinician looking for a ‘work from home’ opportunity?

We have just the job! Utilise your skills from the comfort of your own space, no more travel time, no more rush hour traffic and transport costs. This is the perfect work life balance opportunity for you!

EMHR (Earlier Mental Health Response Team) is a 24/7 mental health triage service having many differing contracts with differing Te Whatu Ora localities across the motu along with Police and Ambulance Services.

You will be welcomed into a dynamic and specialist team, where you will receive access to paid external monthly supervision.

We recognise that if we embrace and strengthen our cultural identity, we strengthen our own wellbeing and happiness of those around us. The role allows greater flexibility and the chance to plan your life around your 4-week roster. All the necessary IT equipment is provided to enable you to deliver your mental health triage expertise across New Zealand.

Although you may be working from wherever you are in New Zealand you are not alone! You will be welcomed to a team of 40 dedicated and experienced Mental Health Clinicians all with the same goals and focus to offer immediate mental health tele triage-support to our community.

Mō tēnei tūranga - About the role

This is a permanent position; we will consider both full time and part time.

This is an exciting role where no two calls are the same! You will be triaging incoming calls using the UK Triage tool, gathering and providing mental health information and advice to service users, where deemed clinically necessary you will also be liaising with stakeholders such as local crisis teams and Police and Ambulance to ensure that emergency mental health support gets to the right person at the right time.

More specifically your role will involve: 

• Putting the Service Users needs first and respecting their confidentiality and privacy 
• Working closely with stakeholders like DHBs, Police and Ambulance 
• Following our clinical guidelines and using clinical support software 
• Giving advice that respects cultural needs and demonstrates cultural awareness 
• Escalating issues and referring calls to other staff or health service providers where required
• Experience in undertaking risk assessments, MSE and formulating safe, clear risk management plans based on collaboration with the client

Qualifications

Mōu ake - About you

Ōu wheako ōu mātauranga hoki - Qualifications and experience

• Registered professional with current NZ practicing certificate ideally with a post graduate certificate with no limitations in working in mental health
• Minimum 3 years experience working in an Acute Mental Health setting i.e., Crisis team, liaison Psychiatry, In-patient Mental Health or Triage team
• Experience of delivering mental health triage and communicating plans
• Experience in undertaking risk assessments and formulating safe, clear risk management plans based on collaboration with the client

Ōu āheitanga ōu pūkenga hoki - Skills and competence

• Able to build rapport with callers and deliver a recovery orientated, person centred approach to working with people in distress
• Utilises collaborative support planning and promotion of the caller living as autonomously as possible in the community
• Sound clinical judgement in the assessment and management of suicide and other risk
• Experience in the use of recognised therapeutic models and intervention strategies
• Ability to effectively deliver triage, assessment, and interventions, create support plans, provide referrals and follow up via the telephone
• Good level of IT and telecommunication skills, ability to use and navigate multiple health applications quickly and effectively and access to high-speed internet at home.
• Ability to effectively navigate the health sector and complete referrals to DHB, NGO and Primary Care services
• Connecting in with our priority communities is essential and a high degree of cultural awareness and empathy is required. Korero Māori or talanoa in Pasifika languages is also highly desirable

If your excited about this role and think you have what it takes, but your experience doesn’t align 100% we still want to hear from you and would encourage you to apply.

Additional Information

Ō mātou uara - Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder