Experience Designer | Melbourne-based | Hybrid (2 days office hours)

Experience Designer

Full-time | Melbourne-based | Hybrid (2 days with office hours)

About AmazingCo: At AmazingCo, we are revolutionising how people experience life and spend their free time. Our mission is to help people live more fulfilling lives through unique and amazing experiences. From everyday activities to special occasions, we design and deliver exclusive experiences that bring people together. Headquartered in Melbourne, we are a high-growth company with a global reach, dedicated to making every moment count. Our team of ~80 is passionate about fostering a positive work culture and continuously enhancing customer and provider experiences.

The Role: We’re looking for a creative, detail-oriented Experience Designer at AmazingCo to craft memorable, unique experiences that resonate with our diverse audience. This role is perfect for someone who enjoys storytelling, event planning, and customer experience design. You’ll be responsible for developing new experiences, writing engaging content, and managing partnerships that bring our concepts to life.

What you’ll be responsible for:

• Creative Experience Design – Develop and refine unique experiences for families, couples, colleagues, friends, and solo adventurers. Expand our catalog by testing brand new formats for hosted, at-home, and self-guided experiences. Stay on top of trends, customer feedback, and innovation to keep our offerings fresh and engaging.
• Engaging Copywriting – Write compelling, playful content that brings our self-guided digital experiences to life. Craft clear and engaging instructions, puzzles, games, and storytelling elements that enhance the customer journey.
• Building Strong Partnerships – Establish and nurture relationships with cellar doors, breweries, cafes, restaurants, and other partners to elevate our experiences. Collaborate to create meaningful, high-quality offerings that align with our brand.

Success Metrics:

• Success will be measured by customer feedback performance, partnership growth and the ability to work to deadlines to create experiences that drive customer satisfaction and engagement.

What we’re looking for:

You’re probably someone with a solid 5 years of experience in fields like events, journalism, tourism, or communications, and you're ready to bring your creative skills to a new and exciting challenge.

You’ll have…

• Excellent written communication skills, with the ability to craft engaging, concise and playful content.
• Exceptional interpersonal skills. A proven track record in forming new and nurturing existing partnerships, with the ability to interact, network, and build relationships with individuals at all levels.
• Demonstrated creative thinking, idea generation, and problem-solving abilities.

• A passion for community engagement, and creating memorable and meaningful moments.
• Ability to synthesise and analyse data and other information to make informed strategic decisions about improvements, ensuring effective and impactful outcomes.
• Strong planning and time management skills, with the ability to meet deadlines and juggle multiple projects.
• Intermediate proficiency in Canva.
• A strong knowledge of both Melbourne and Sydney is a bonus!

Why Join Us?

• Impactful role: Create experiences that our customers will love.
• Supportive Environment: Join a close-knit, supportive team that fosters a positive work culture.
• Flexibility: Enjoy a hybrid work schedule that balances office perks with the comfort of remote work.
• Office: Work in an Abbotsford office, close to great food on Victoria Street, sit-to-stand desks, great coffee, and a dog-friendly policy.
• Fun Perks: Enjoy frequent team experiences and discounts across our portfolio.

The Details

• Salary: $80k - $100k, depending on experience.
• Department: Marketing and Experience Design Team
• Reports to: Head of Experience Catalogue
• Location: Melbourne-based, with at least two in-office days per week (flexible days/hours, including office days).
• Start Date: ASAP.

Interested?
We’d love to hear from you! Apply now or reach out for a chat. There is no close date on the job and we will be screening/progressing applicants as they come through. Applications without a cover letter will not be considered. Learn more about us at amazingco.me/aus.