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Operations Associate (Australia)

Omnidian
Full-time
Remote
Australia
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in the US and began our Australia team in 2022, with exciting growth since then.

The Job

As an Operations Associate at Omnidian, you'll have the opportunity to wear many hats, working closely with a small, dynamic team to build processes and help shape the future of our operations. This isn’t just a role for someone who wants to follow a script—you’ll use your tools, judgment, and expertise to solve real-world problems and ensure a seamless experience for customers and technicians alike.

In this role, you’ll not only dive deep into diagnosing solar system performance issues but also help document processes, train others, and build the foundational assets of our business. If you're passionate about renewable energy, eager to learn a little bit of everything, and excited about creating scalable systems, this is the perfect role for you.

While we have a preference for those based in Western or Eastern Australia, location is flexible for the right person (but must be in Australia).

What You'll Do

    • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
      • Customer and Service Leadership (60%)
    • Build trust with customers through empathetic, effective communication over phone and email.
    • Take ownership of service tickets in HubSpot and Airtable, ensuring every issue is resolved swiftly and accurately.
    • Collaborate with field service partners to meet resolution timelines and maintain high-quality service standards.
    • Approve payments to field service partners, manage warranty claims, and handle system owner payments—all with precision and accountability.
      • System Monitoring and Technical Expertise (30%)
    • Proactively monitor solar systems, triaging alerts and diagnosing performance issues with confidence and precision.
    • Use Omnidian’s tools and procedures to develop creative resolution paths for system problems.
    • Serve as a subject matter expert (SME) on one or more solar products, providing trusted guidance to homeowners and technicians.
    • Offer remote technical support to resolve customer issues, while fielding escalations from technicians during site visits.
      • Continuous Improvement and Collaboration (10%)
    • Continuously evaluate and refine procedures to enhance operational efficiency and scalability.
    • Partner with internal teammates and external vendors to identify and implement opportunities for improvement.
    • Bring fresh ideas to optimize workflows and elevate the overall customer experience.

Who You Are

    • You’re Versatile: A problem solver who thrives in a fast-paced, evolving environment.
    • You’re Hardworking: Bring a strong work ethic and a passion for renewable energy.
    • You’re Organized: Able to manage multiple priorities while maintaining accuracy and attention to detail.
    • You’re a Problem-Solver: Confident in making decisions independently and using sound judgment.
    • You’re Resilient: Comfortable in a fast-paced environment where things change weekly.
    • You’re an Effective Communicator: Possess excellent verbal and written skills to interact with customers, technicians, and internal teams.
    • You’re a Builder: Eager to document, train, and create assets that strengthen the business.

Experience You'll Need

    • 6+ months of experience in solar or renewable energy.
    • General understanding of residential solar and battery systems.
    • Professional working proficiency in English.
    • Proficiency with G Suite or Microsoft Office.

Experience That’s a Plus

    • 3+ years of solar experience, ideally in system design or post-installation O&M.
    • 4+ years of customer service experience.
    • 2+ years of IT or troubleshooting experience.
    • Expertise in one or more solar products.
    • Familiarity with CRM tools like HubSpot or Airtable.
    • Demonstrated ability to assist in automating processes, thrive in fast-paced environments, or help build new teams.

Work-Life and Culture

    • Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
    • Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
    • Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
    • Inclusive Community: Affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
    • Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust. 

      • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

    • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
    • We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
$63,750 - $86,250 a year
Midpoint: $75,000
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Performance Bonus: Because exceptional work deserves exceptional rewards. 
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
#LI-Remote

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
Apply now
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