Summary:
The Sales Advisor role is crucial in the FMCG industry. The ideal candidate must provide exceptional customer service, have in-depth product knowledge, and offer appropriate recommendations to achieve sales targets. They must also build positive relationships with customers, develop selling strategies, and maintain stock levels.
Responsibilities:
- Greet customers and provide information on products, promotions, and deals.
- Possess deep product knowledge to help customers make informed decisions.
- Build positive relationships with customers and provide timely follow-up.
- Achieve daily, weekly, and monthly sales targets.
- Develop selling strategies, assess customer behavior patterns, and collaborate with other sales associates.
- Offer exceptional customer service, including after-sales support.
- Maintain stock levels and perform regular check-ups.
- Handle cash, follow cash management procedures, and ensure accuracy.
Qualifications:
- Strong customer service, communication, and interpersonal skills.
- Sales and marketing skills, analytical skills, and attention to detail.
- Ability to multitask, work under pressure, and excellent organizational skills.
- Knowledge of cash management procedures.
- A diploma or bachelor's degree in Sales or Business Administration is an advantage.
- Work experience as a Sales Advisor, Sales Representative, or similar role is a plus.