CRM Manager (For Active Pooling)

DISCLAIMER: This job posting is for building our talent pool. Your qualifications will be assessed for both current and future job openings. If your skills and experience match a relevant role, our recruitment team will contact you. Please note that this does not guarantee immediate placement or contact. We exclusively consider applications from Philippine citizens currently residing in the Philippines.

Responsibilities:

• Develop and implement CRM strategies to boost customer satisfaction and retention.
• Manage and maintain customer data within the CRM platform.
• Create and execute targeted campaigns and communications based on customer data and segmentation.
• Collaborate with cross-functional teams to ensure alignment and effective use of CRM data.
• Analyze CRM performance metrics and provide reports with actionable insights.
• Stay updated with industry trends and best practices in CRM management.

Requirements:

• At least 1 year of experience as a CRM Manager or in a similar role.
• Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Zoho, Oracle).
• Proficiency in data analysis and reporting.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to work collaboratively with cross-functional teams.
• Experience in customer support or a related field is a plus.