Engagement Manager

Are you interested in making clients successful, building relationships and delivering unique value at scale? If yes, we may have a position for you.

About Us

MaxMine is an automated business improvement product which performs advanced analytics and data science on truck operational data to deliver significant cost savings and productivity gains to global miners.We believe that all operations have significant scope for improvements from the collection and intelligent analysis of data, through to the application of Industrial Internet of Things technologies. We apply engineering science and mathematics to operational data that we collect with our hardware. We store and analyse this data via our cloud platform and deliver results straight into client’s operations.

Our approach is the future of Professional Consulting Services, and everything that we do, and how we do it reflects this. We are a value first company, which happens to apply technology across Operational and Engineering domains in the Mining Services industry in order to deliver greater value at scale. With a growing client base and rapid expansion of services, analytics and operations we have a range of interesting projects which will have an impact.

About the role - what you’ll be doing with MaxMine

We have an immediate need for an Engagement Manager to join our team to help maximise the value that new and existing customers get from our service. The overarching responsibility of the Engagement Manager is to ensure that our most valuable clients and their people as users, generate a substantial return on their investment from MaxMine across all of their operations. In other words you are to make sure that they get value for money from continued use of MaxMine.

This is an incredible opportunity to expand your career and leverage your influential site experience into executive networks and nurture links between the world’s leading mining productivity product, MaxMine, our customers executives, support and site operations.

The role is expected to ensure that the different types of MaxMine client users experience success in each of their operations, and teams that use MaxMine, from executive, team leaders, operators, safety and improvement teams.

About you

We are currently seeking expressions of interest from candidates who have many of the following elements:

• Strong understanding of mining processes and ability to recognise areas for improvement, ideally across the load and haul value chain
• A previous site based role with hands on operational or site improvement experience preferred
• High proficiency in using data and understanding anomalies
• Proven track record being able to deliver value through identified improvement initiatives
• Excellent social skills and ability to collaborate within the company and with clients
• Strong relationship skills, and ability to communicate across the customer hierarchy, from executive to the front line
• The ability to rapidly learn how to use integrate mining operational productivity products such as MaxMine
• Willingness to get stuck into the problem to come up with practical solutions
• A background in professional services consulting would be highly regarded

There is significant scope for learning and development, as well as meaningfully shaping the direction of how we do things with new and innovative approaches.

Any applicant will require:

• Passion about building great products and experiences
• Willingness and eagerness to learn new practices and concepts
• Demonstrated ability to use data and display insights to a variety of end users
• Excellent communication skills, both written and verbal
• A strong team player, with an interest in leading a talented team

Responsibilities

Reporting to the Head of Engagement, the Engagement Manager has four key focus areas:

• Relationships - Managing strategic client relationships across sites as well as at a corporate level as required. Increasing awareness and usage on all clients sites of the MaxMine product and capabilities, who we are and what we do - and more specifically, how we can help them solve their biggest operational and productivity challenges.
• Work Plan management - developing work plans based on agreed priorities, and managing the Client and internal resource requirements in order to deliver on the desired outcomes, and to take action when work plan items are at risk.
• Value tracking / reporting - Help to set and agree operational improvement priorities. In-depth analysis of MaxMine and Client data to identify priorities. Track value and report value delivered of each initiative and improvement from baseline.
• Product engagement - Ensure that users are able to use MaxMine, are set up and have the necessary training. Assist client operations to embed the use of MaxMine scores, reports and data in their operational processes. Deliver bottom line value through the implementation phase of any new engagements.
• Customer satisfaction - Managing client expectations to ensure that they are deriving value from the relevant features of the existing product and act as customer champion in prioritising the future development plans.

Location and travel

Preferred Local:

• Western Australia (Perth)
• Queensland (Brisbane based)
• Queensland (Rural Queensland based - i.e Rockhampton, Gladstone)

Working from home when not on site.

Regular travel required to our mining sites and potentially internationally as required.

Travel to our head office in Adelaide will also be required from time to time.

As with such a role and in line with the fact that the client has several 24/7 operations, it is expected that there will be some communication with the client required outside of normal office hours, within reasonable limits.

What's in it for you?

• Career Growth and Influence: This role offers the opportunity to leverage your site experience into executive networks and influence leading mining productivity initiatives with MaxMine.
• High-Impact Role: You’ll directly contribute to maximizing client value and improving operational efficiencies, making a tangible difference in the mining industry.
• Diverse Responsibilities: The role encompasses relationship management, value tracking, product engagement, and customer satisfaction, providing a well-rounded and dynamic work environment.
• Join a great company culture and make an impact!

Our Team Values

Our team's cohesion and success draws from a culture of shared values. We are looking for someone who identifies with all of the following to ensure they are a good fit for the company and vice versa.

• Impact: We move the needle for our customers, people and environment.
• Finishing: We celebrate when things are done.
• Excellence: We take pride in our work. Quality output, with a sense of urgency.
• Customer: We play the long game, as one team.
• Ubuntu: We believe ‘I am because we are’.
• Playful spirit: We have a good laugh.

MaxMine actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success. We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential.

You can see all the cool stuff we have achieved together at www.maxmine.com.au.

If all this sounds like you, please apply via Seek with a PDF version of your CV.

No recruiters please.