Implementation Consultant (HR/Payroll)

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards.

You will ensure that both HR and payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand. You will also ensure that clients adhere to all relevant labour laws, providing guidance on compliance with payroll tax, leave entitlements, superannuation, and other statutory obligations.

This role is exciting! Many of our customers are not experts in Payroll and/or HR, but you will help and guide them through our interactive training process. You will be managing many portfolios at any one time, so to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes.

As we embark upon a transformation of our CX delivery function, we’ll need you, as our experienced Implementation Consultant, to be adept at managing change and stakeholder engagement, and to clearly communicate with our customers.

As an Implementation Consultant you will

• End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.
• Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.
• System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.
• Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
• Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
• Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
• Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.
• Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

What will you bring 

• Knowledge of Australian and New Zealand HR/payroll legislation.
• 2+ years of combined experience in HR or payroll implementation (highly desirable but not essential)
• Exposure to other HR or payroll software and system configurations.
• Ability to manage multiple clients simultaneously, meeting critical deadlines.
• Strong communication skills, with the ability to influence and educate clients.
• Experience delivering customer training and providing technical support is highly regarded.
• Strong time management and organisational skills, with the ability to handle competing priorities.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.

Are we a match?

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.