• Exciting opportunity to make a real difference in the community
• Utilise your knowledge of ACC
• Remote role - work from home anywhere in Aotearoa
We believe everyone deserves clarity, confidence, and fairness in navigating complex systems like ACC, so that they can feel informed and supported throughout their journey. When knowledge is shared, communities thrive.
We do this by providing free, independent advice so that people can understand what is happening with their claim and their ACC entitlements or any other query relating to ACC.
Does this resonate with you?
• Are you a natural communicator who can explain complex information clearly and with empathy?
• Do you have strong experience with, or knowledge of, ACC legislation?
• Are you passionate about helping others, especially those who face challenges in accessing support?
• Are you looking for a fully remote role?
About the role:
As a navigator, you’ll work remotely, predominately from home, responding to client queries via phone, email, and chat. A dedicated home office and knowledge of, or experience with, ACC legislation is essential.
You will be part of a close-knit, collaborative team of navigators located all over Aotearoa, supported by a dedicated and approachable management team who are committed to continuous improvement and staff well-being.
About you:
We are looking for people who:
1. Communicate with empathy:
Outstanding communication skills, upholding the mana of all.
2. Are insightful:
Able to interpret complex, diverse information to provide tailored care, and embrace continuous growth through self-reflection and learning. Knowledgeable in Te Tiriti o Waitangi with practical application in daily tasks.
3. Act with integrity and professionalism:
Consistently honest, respect for time, and maintaining confidentiality.
4. Are responsive:
Efficient work practices, with strong administrative and computer skills, with a focus on accuracy, quality and attention to detail
5. Are resilient:
Able to handle sensitive and demanding situations as they arise with a proactive approach to self-care
6. Are collaborative:
Positive team player with a can-do attitude and good judgement in seeking help when needed.
We seek passionate individuals who align with our values to help achieve our vision.
What you will receive:
• A supportive team environment that encourages professional and personal growth
• Robust systems and IT to support you in your role
• Access to EAP, peer mentoring, coaching, a learning management platform and regular team meetings.
• A working environment that celebrates diversity and is committed to creating and inclusive environment. We celebrate and respect the rich cultural heritage of Aotearoa and we value cultural diversity. We strive to create an inclusive workplace that reflects the communities we serve. We encourage applications from Māori and Pacific Island individuals, and people with lived experience of disability.
The remuneration range for this position starts at mid-$70K and increases by approximately $25K over a number of steps, and includes a working from home allowance.
To apply:
Please click the ‘Quick apply’ button to ensure your application is registered via our employment platform. Please ensure you include a cover letter AND resume.
If there is a reason you are unable to apply using the ‘Quick apply’ button, or if you have questions or need assistance with the application, please email: sheryl.long@wayfinders.org.nz.