Our mission and where you fit in
At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we’ve had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
What your days might look like
As the SDR Manager of the Expansion Team, Your role will include both strategic and operational responsibilities to build and execute the expansion strategy effectively across both teams.
Customer expansion is the strategy of increasing the lifetime value of existing customers through product adoption, increased loyalty, additional purchases, and more. Common customer expansion strategies include upsells, cross-sells, and add-ons. We are building a scalable, predictable, and sophisticated revenue expansion machine to accelerate our journey to Masterplan 3.0. You will leave no stone unturned, ensuring every avenue is explored, every value addition seized, and capitalising on every opportunity to enhance value.
You will adopt a pull strategy, focusing on value creation and solving customer problems at the right time. Your goal is to craft a engaging, immersive upsell journey that enhances the customer experience and adds value at every step.
As a SDR Manager in the Expansion Team , you’ll be:
Leadership & Strategy:
- Lead and inspire two SDR teams—one inbound (focused on engaging warm leads) and one outbound (focused on cold calling into existing accounts)—to achieve and exceed targets, while ensuring alignment with the broader sales strategy.
- Develop and implement innovative strategies to generate both warm and cold leads, ensuring strong lead qualification and conversion across both teams.
- Ensure smooth workflows and effective collaboration between the inbound and outbound teams and AEs.
Team Coaching & Development:
- Conduct regular coaching and training sessions for both teams to continuously improve the skills and performance of your SDRs.
- Foster a high-performance culture of accountability, motivation, and continuous learning across both teams.
- Provide guidance on managing customer relationships, maintaining professionalism, and maximising customer touchpoints in both inbound and outbound contexts.
Process Optimisation & Execution:
- Continuously improve the SDR process for qualifying expansion leads, ensuring both inbound and outbound efforts are aligned and optimised for maximum success.
- Work closely with cross-functional teams (Sales Ops, MarOps) to ensure smooth integration of lead qualification, assignment, and follow-up processes.
- Establish and track key metrics to measure team performance and optimise for higher conversion rates and more qualified SAOs.
Collaboration & Communication:
- Partner with the AEs to ensure SDR efforts align with broader team goals and customer expansion initiatives.
- Communicate team successes, challenges, and strategic opportunities to senior leadership.
- Work closely with marketing and product teams to ensure alignment on messaging, product updates, and expansion initiatives.
Performance Analytics & Reporting:
- Implement robust reporting and performance tracking mechanisms to measure key success metrics.
- Analyse data to identify trends, opportunities for improvement, and insights to continuously refine strategies and tactics.
Remote-First Leadership:
- Lead a high-performing, remote-first team, ensuring consistent communication and collaboration regardless of team members’ physical locations.
- Use remote-friendly tools and technologies to drive engagement, team connection, and performance.
What you will bring
Experience:
- Minimum of 5 years of experience in leading and managing SDR teams, preferably in a fast-paced B2B environment.
- Experience managing both inbound and outbound sales teams, with a strong understanding of upsell, cross-sell, and adoption strategies.
Proven Track Record:
- Demonstrated success in exceeding sales targets, particularly in expansion or existing customer growth.
- Strong understanding of top-of-funnel lead generation and qualification processes, both for warm leads and cold calling.
Leadership Skills:
- Strong leadership capabilities, with experience coaching and motivating remote teams to achieve targets.
- Excellent interpersonal and communication skills to effectively collaborate with internal teams and stakeholders.
Analytical & Problem-Solving Skills:
- Strong data-driven mindset with the ability to analyse performance metrics and use insights to inform strategy and decision-making.
Adaptability & Innovation:
- Ability to innovate and adapt strategies to meet evolving market needs and challenges.
Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/
In short, you’ll love working with us if:
- Revolutionising employment gets your heart racing.
- You thrive on the flexibility (and responsibility) of a remote-first business.
- Our values align, and shape how you show up every day.
- You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
Plus, you’ll get to enjoy a number of great perks, including:
- A generous budget for your home office.
- Cutting-edge tools and technology.
- Reward and recognition programs – because great work should be recognised and rewarded.
- Cashback offers and discounts on popular brands through our app.
- Employee Share Option Program: be an owner of Employment Hero.
- Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025.
Are we a match?
Think we’re the right match for you? Fantastic! Click ‘Apply’ and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.