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Senior Technical Consultant - Professional Services – Retail

NCR Voyix
Full-time
Remote
Australia

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

About NCR Voyix
 

At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful interactions.

We co-create experiences with the world’s leading retailers, restaurants, and financial institutions. Leveraging our expertise, capabilities, and platform, we partner with clients to navigate, simplify, and run their tech systems, enabling their businesses to succeed.

We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, this keeps you free to focus on customer service that leaves an impression on people long after they leave.

Every day, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining, and digital banking more seamless and intuitive. Together, we’re reimagining what’s possible for customer experiences.

Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.

About the role

In this dynamic role, you will engage directly with our clients, assisting in the implementation and support of our retail applications. Your efforts will be crucial in providing an exceptional customer experience and contributing to our ongoing success.

As a Senior Technical Consultant, you will assist our customers with the implementation and use of hardware & software products (i.e., Point of Sale, Self-Checkout), acting as a subject matter expert on technical capabilities and integrations with our software. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that make our customers’ lives easier by leveraging our solutions. To our customers, you will be the expert of our software and teach them best practices (that we will train you on).

The role requires you to provide configuration guidance, integration & functional support, and best practices to customers, and understand how NCR’s technology enables the customer’s stated vision. You will have access to, and work with global leaders as part of your journey.

What you will be doing

  • Work with internal and external teams to successfully deploy NCR’s Retail solution, including SW installation and configuration according to project design.
  • Designs, build, and maintain Google Cloud Platform (GCP) infrastructure and applications.
  • Create and maintain CI/CD pipelines for building, testing, and deploying applications.
  • Apply devSecOps to secure release lifecycle and reduce application risk.
  • Provide SW Maintenance Service to client to handle technical issue for NCR’s solution, including Problem identification, Troubleshooting & Technical Escalation.
  • Serve as escalation point for customer issues, prioritize issues for customer service project team.
  • Provide regular progress updates and reports, including project report, test report and support. service report, to the team and/ or client and manage client’s satisfaction on NCR’s service.
  • Maintain test environments and conduct SIT/UAT with client.
  • Work under the direction of Senior SME or Team Leader as required.
  • Be on call when required and support to customer call outs / escalations.
  • Stay current with industry publications.
  • Write documentation to describe customer operations, customer architecture, program development, logic, coding, and corrections.

What we are looking for

  • Experience working with Change Management Processes (ITIL) and Incident Management ‎Systems (Jira, ServiceNow)‎
  • Experience in a Software company – Preferred.
  • DevOps experience building GCP infrastructure and applications.
  • Knowledge of configuration files like XML, JSON, YAML
  • Proficiency in scripting (PowerShell preferable) and/or coding
  • Experience with API integrations and Web Services.
  • DevOps experience, preference
  • Knowledge of MS Windows PC & Server, and basic Network/storage Products.‎
  • Experience with Microsoft SQL Server, SQL complex queries., tracing, ect.‎
  • Experience in analysing log files and troubleshooting / resolving technical issues.‎
  • You have demonstrable ability to evaluate and translate a customer’s business goals, ‎objectives, and strategies into technical plans and solutions.
  • 5+ years of experience in an IT-related field (preferably in any of the following: DevOps, Programmer, system administration, or similar fields.)
  • Experience in solving technical problems, and follow-through actions including documenting and sharing solutions.
  • Excellent consulting mindset and related soft skills.
  • An excellent communicator (Business English proficient) with experience in a client-facing or consulting role —someone who can clearly communicate ideas, whether to other technical peers or non-technical project managers or customers.
  • Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions.
  • Comfortable working collaboratively with local and offshore teams (Flexibility to work within different time zones as required)

Desired skills:

  • Terraform
  • SonarQube
  • Automation Tools (Ansible, Chef, etc..)
  • Docker
  • Managed Kubernetes service (GKE, AKS, ECS, etc..)
  • Jfrog 
  • Kubernetes configurations - manage Kubernetes manifests and deployment (Helm, Kustomize)
  • Programing experience
  • Retail POS products / SW knowledge.
  • Experience working in retail CRM.
  • Knowledge of Linux OS.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”