ServiceNow Platform Manager

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients, and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

We’re seeking a ServiceNow Platform Manager to play a critical role in managing and enhancing our ServiceNow platform. This role leads the operational management and the future roadmap of the platform, to deliver optimal solutions and seamless integrations with enterprise business services. 

In this dynamic role you will:

• Develop and articulate a clear vision for the ServiceNow platform, define product roadmaps, prioritise features and enhancements that align with our enterprise strategies 
• Lead a small team to manage the operational success of the platform, drive user adoption and maximise the value of ServiceNow 
• Work closely and collaborate with all business and functional stakeholders to enable the successful delivery of platform solutions and integrations that meet business requirements 

You are someone with:

• Proven experience in large-scale ServiceNow implementations and ongoing operational management and road mapping, deep understanding of ServiceNow capabilities 
• Exceptional stakeholder engagement and communication skills, with experience managing diverse stakeholders and senior executives.
• Strong business acumen and familiarity with relevant business functions and work processes including IT service management, finance, and HR
• Strong leadership experience, proven track record in leading high performing global teams.
• Hands-on, pragmatic and agile approach, able to manage complexity and work effectively in a large, global and matrixed professional services organisation
• Bachelor’s degree in a relevant field (e.g, Business, Computer Science, or Engineering), ServiceNow based certifications and other relevant industry certifications

Interested? Apply now

Contact: Lloyd Hall-Towers

GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where our people can thrive. This supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.

We respectfully ask that no agency resumes be presented at this stage.

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